Create and retain happy customers
Visibility
Instant access to delivery data empowers logistics professionals, customer care representatives, and consumers to track shipments and ensure convenience.
Insights
Analyzing data reveals trends across orders, enabling proactive measures such as identifying problematic carriers or addressing incorrect addresses to enhance efficiency.
Action
Utilize visibility and insights to enact proactive changes, from managing customer expectations to preemptively resolving issues, optimizing both experiences and costs.
Personalized communication 24/7
Delivery experience management
With the last mile visibility sulotion from IMI it is possible to be the primary point of contact for all post-purchase actions by transforming the tracking page and messaging into a bi-directional communication channel. When things go wrong, let your buyers know you are on it by proactively resolve issues and share updates. Give your customers a great last-mile experience. Bundle all the tools you need to send reliable delivery notifications and alerts in line with your corporate design.
Reduce unclaimed package returns by 40-60%.
Cut WISMO (where is my order) inquiries by 40-60%.
Evaluate carrier performance based on your actual data
Reduce returns from pickup service points by 30-60%
Live monitoring and tracking
Real-time transportation visibility
Real-time data is transformed into visual insights on your screen, letting you detect and solve potential issues before it’s too late.
With user-friendly widgets you can quickly assemble your dream dashboard, in line with your business and role. Just pick what you need, ignore the rest!
Your personalized monitoring dashboard makes it easy to:
Service quality analysis
