Visibility delivered.

Gain insights through dynamic ETAs, automated exception detection, and proactive alerts – from individual orders to your entire supply chain.

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Take control. Create customers that come back.

Brands that consistently meet and exceed customer expectations know that delivery is a make-or-break moment. IMI Visibility empowers you to take full control of your supply chain data, from the moment an order leaves your warehouse to the second it reaches the customers hands. Our real-time visibility platform transforms raw logistics data into clear, actionable insights – enabling your logistics team, customer service, and end customers to always know what is happening, and what to do next.

Visibility

Instant access to real-time delivery data for logistics teams, customer care, and consumers – across all carriers and delivery types.

Insights

Identify trends, flag problem carriers, spot incorrect addresses, and uncover operational inefficiencies before they affect your customers.

Action

Turn visibility and insights into measurable results – from managing customer expectations proactively to cutting costs across the supply chain.

Be the primary contact - from purchase to delivery.

Delivery experience management

With IMI Delivery Experience Management (DXM) solution, you own the entire post-purchase journey. Transform your tracking page and notifications into a branded, bi-directional communication channel that keeps customers informed, confident, and loyal.

When something goes wrong, your customers hear it from you first – not from the carrier.

Branded communication on your terms

Bundle all the tools you need to send reliable, on-brand delivery notifications. Choose a dynamic content template from the IMI library, add your own branding, and you are ready to go. You decide what information is sent – and when.

Keep customers in the loop with notifications that match your corporate identity.
Automatically select the right language for each customer.
Include assembly instructions, promotional banners, or cross-sell opportunities directly in the tracking experience.

Reduce uncollected packages at pickup points

On-site order tracking - owned by you

With our order tracking widget, customers access real-time delivery status, location, estimated delivery date, and shipment content directly on your e-commerce site – no third-party carrier pages, no lost brand moments.

IMI tracks the exact storage time for each shipment at a pickup service point and automatically sends branded reminders at intervals you define. Real-time spot checks ensure no false alarms are sent.

Keep customers in the loop through branded communication
Choose dynamic content template from the library, add your own branding, and you’re ready to go
You decide what information to be sent to the customer at what time
With our order tracking widget customers access real-time information about delivery status, location, estimated delivery date, and shipment content on your e- commerce site

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Why leading brands choose IMI Visibility

Cut returns from pickup service points by 30-60%

Reduce WISMO inquiries by 40-60%

Evaluate carrier performance based on your actual data

Reduce transport terminal storage by 30-40%

See what is really going on - everywhere, at all times.

Real-time transportation visibility

IMI visibility platform is built API-first, giving you reliable, high-quality data from all your service providers in one place. Whether you manage inbound, outbound, dropship, or return shipments – across local, regional, or global routes – you get a single, unified view.

Real-time data is transformed into clear visual insights on your screen, letting you detect and resolve potential issues before they ever reach the customer.

An intuitive dashboard – built for your role

With user-friendly widgets, you can quickly assemble a personalized monitoring dashboard that fits your business and your role. Just pick what you need, ignore the rest.

Get a helicopter view of the current situation across all deliveries.
Zoom in to find shipments with risk potential.
Take informed, timely action before issues escalate.

Search, tag, and share with ease

Spot issues instantly with the alert heatmap

Our alert heatmap gives you an at-a-glance overview of all active exceptions. In seconds, you can see where incorrect addresses have put deliveries on hold, identify shipments at risk of being returned, and detect packages in the wrong country. One view. All your hotspots.

Find any order, shipment, or product in seconds – just like a search engine. Intelligent automatic tags and manual notes keep your whole team aligned, and smart connectors make it effortless to share information with service providers, carriers, and customers.

See live monitoring in action

Service quality analysis

IMI Service Quality Analysis (SQA) is an out-of-the-box analytics solution designed to measure logistics and delivery performance across time, service providers, and destinations – with zero configuration required to get started.

Reliability: Is delivery service consistent? Are services delivered accurately and on time?
Responsiveness: Are customer needs met? How quickly are issues resolved?
Communication: What is the level of customer engagement between purchase and final delivery?

Take stock
Analyze pre-defined performance metrics using a clear, intuitive dashboard.

Benchmark
Compare your performance against industry peers to understand where you need to adjust.

Improve and grow
Make targeted changes to your delivery service and measure both short- and long-term impact.

Built for every role. Relevant across every industry.

Answer delivery questions instantly without navigating between carrier portals. Reduce inbound WISMO contacts by up to 60% and shift from reactive firefighting to proactive customer care.

Monitor every shipment in real time across all carriers and delivery flows - inbound, outbound, dropship, and returns. Identify risks before they become problems.

Use delivery data to understand the end-to-end customer experience. Leverage branded post-purchase touchpoints for cross-selling and loyalty-building.