Choosing the right Delivery Management System – and why it’s important

If you’re in the e-commerce business, you know that delivery management can be a huge headache. From managing order tracking to organizing packages and shipping them on time, it’s no wonder why many retailers and e-commerce businesses are turning to delivery management systems (DMS) for help. The right DMS can make or break your business by helping you streamline the whole shipping process. 

In this blog post you’ll get a better understanding of what a DMS is, why it’s important, and how you’ll find the perfect system for your business needs. 

Why a DMS is Important: Highlighting the benefits of using a DMS for e-commerce businesses 

Let’s get down with the basics, what is a delivery management system (DMS)? As the name implies, a DMS is a system that helps you streamline your entire delivery process. This means that you can save time and money by automating much of the work associated with shipping and managing orders – such as tracking orders, schedule deliveries, and efficient handling of returns.  

A DMS offers several benefits, including: 

  • Improved customer satisfaction: DMS can help your business with on-time delivery of orders to increase customer satisfaction and loyalty.
  • Save time and reduce costs: Reduce costs and get more efficient with a DMS by streamlining the delivery process, reducing time and manual labor costs, and minimizing expenses associated with incorrect deliveries.
  • Better data tracking: A DMS can help you track data such as delivery times, order sizes, and customer locations. This data can be used to optimize the delivery process and make data-driven business decisions, giving you a competitive advantage.

How to Choose the Right Delivery Management System. 

Choosing a delivery management system for your business can be an overwhelming task. Ask yourself the big questions to determine what kind of DMS will suit you best: What type of products do you offer? How many orders are processed each day? Answering these questions helps ensure that neither time nor money will go wasted in selecting the perfect fit. Smaller businesses, not handling that many orders daily could pass on those feature-loaded but pricey options, while larger operations may benefit from something more comprehensive. It all boils down to what works best for you. 

Even though the size of your business is important, it’s not all that matters. It’s also important to consider what kind of products you’re selling – are they delicate or bulky? Maybe it’s something food-related with a short shelf life? Your delivery management system should be tailored accordingly to keeping your items safe and your customers happy.  

Consider the Functionality: Exploring common features of DMS and how to evaluate your business needs 

A DMS is meant to make your life easier. Some of the most common features a DMS provides are: 

  • Automate shipping labels 
  • Track shipments 
  • Integrate with other software platforms 
  • Manage multiple carriers  
  • Provide customer updates 

When it comes to choosing the right delivery management system, there’s no one-size-fits all solution – you’ll need to evaluate your business needs and determine how much, and which functionality is required. Once that step is taken care of, it’s time to get out on the DMS market and go shopping! 

Compare the Costs. 

You’ve done your homework, you’ve narrowed down your options based on functionality, and now it’s time to start comparing costs. 

Let’s face it, as e-commerce and retail owners, we all love a good deal. But finding a delivery management system that fits within your budget while still offering all the features you need can be a tricky task. With so many options on the market, it’s important to compare different pricing models and find the one that works best for your business. 

Some systems offer a monthly fee, others charge a set fee per shipment. It’s all about finding the sweet spot where functionality meets affordability.  


So, what’s the takeaway here? 

A delivery management system is an essential tool for e-commerce and retail businesses. It streamlines the delivery process, improves customer satisfaction, and reduces costs. The key to finding the right DMS is to evaluate your business needs and determine which functionality is required. Once you’ve narrowed down your options based on functionality, it’s important to compare costs and find the pricing model that works best for your budget. The perfect DMS will offer the functionality you need, at a cost that fits your budget. 

If you’re ready to take the next step forward in growing your business – get started with IMI GO!, the WMS and Delivery Management System in the same system, specifically aimed for e-commerce and retail businesses. Read more about IMI GO! here.

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