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COOP ESTONIA

Coop in Estonia serves several different store brands with a total of over 350 retail stores. The wholesale and logistics operation use IMI’s order & inventory management system and WMS from IMI across its business for all inbound and outbound order processing, leveraging voice-picking in the warehouse operation.

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IMI’s order & inventory management system is enabling Coop to comply with local business practices, which includes highly integrated proof-of-delivery solution and reverse logistics processing in close collaboration with the stores.

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The flexibility to configure the IMI solutions has been instrumental for our ability to meet the local market requirements.
Kaspar Hioväin
CIO, Coop Estonia

Challenge

  • Comply with local practices and complexities in return flows
  • Standardize commercial and logistics processes
  • Big step from paper-based to real-time warehouse operation

Solution

  • IMI’s Warehouse Management System with voice-directed picking
  • IMI's order & inventory management system with customer and return collaboration
  • Integrated reverse logistics (collaboration with stores)
  • Master data management and customers’ POS system integration

Result

  • Great productivity and quality gains
  • One integrated solution with real-time visibility
  • Platform for continuous change and process development
  • Flexibility to adapt to local business practices
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