Coop in Estonia serves several different store brands with a total of over 350 retail stores. The wholesale and logistics operation use the IMI supply chain solutions IMI AOM™ and IMI WMS™ across its business for all inbound and outbound order processing, leveraging voice-picking in the warehouse operation.

IMI AOM™ is enabling Coop to comply with local business practices, which includes highly integrated proof-of-delivery solution and reverse logistics processing in close collaboration with the stores.

The flexibility to configure the IMI solutions has been instrumental for our ability to meet the local market requirements.
Kaspar Hioväin
CIO, Coop Estonia


  • Comply with local practices and complexities in return flows
  • Standardize commercial and logistics processes
  • Big step from paper-based to real-time warehouse operation


  • IMI WMS™ with voice-directed picking
  • IMI AOM™ with Customer and Return Collaboration
  • Integrated reverse logistics (collaboration with stores)
  • Master data management and customers’ POS system integration


  • Great productivity and quality gains
  • One integrated solution with real-time visibility
  • Platform for continuous change and process developmen
  • Flexibility to adapt to local business practices

Some of the brands relying on IMI

IMI Supply Chain Solutions


Logistics must keep pace and work seamlessly to deliver around the clock.