COOP ESTONIA

Coop in Estonia serves several different store brands with a total of over 350 retail stores. The wholesale and logistics operation use the IMI supply chain solutions IMI AOM™ and IMI WMS™ across its business for all inbound and outbound order processing, leveraging voice-picking in the warehouse operation.

IMI AOM™ is enabling Coop to comply with local business practices, which includes highly integrated proof-of-delivery solution and reverse logistics processing in close collaboration with the stores.

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The flexibility to configure the IMI solutions has been instrumental for our ability to meet the local market requirements.
Kaspar Hioväin
CIO, Coop Estonia

Challenge

  • Comply with local practices and complexities in return flows
  • Standardize commercial and logistics processes
  • Big step from paper-based to real-time warehouse operation

Solution

  • IMI WMS™ with voice-directed picking
  • IMI AOM™ with Customer and Return Collaboration
  • Integrated reverse logistics (collaboration with stores)
  • Master data management and customers’ POS system integration

Result

  • Great productivity and quality gains
  • One integrated solution with real-time visibility
  • Platform for continuous change and process developmen
  • Flexibility to adapt to local business practices

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Logistics must keep pace and work seamlessly to deliver around the clock.