Coop Estonia

Coop in Estonia serves several different store brands with a total of over 350 retail stores. The wholesale and logistics operation use the IMI supply chain solutions IMI AOM™ and IMI WMS™ across its business for all inbound and outbound order processing, leveraging voice-picking in the warehouse operation. 

IMI AOM™ is enabling Coop to comply with local business practices, which includes highly integrated proof-of-delivery solution and reverse logistics processing in close collaboration with the stores.

Coop Estonia Warehouse
The flexibility to configure the IMI solutions has been instrumental for our ability to meet the local market requirements.
Kaspar Hiovain Coop Estonia
Kaspar Hioväin
CIO, Coop Estonia

Challenge

  • Comply with local practices and complexities in return flows
  • Standardize commercial and logistics processes
  • Big step from paper-based to real-time warehouse operation

Solution

  • IMI WMS™ with voice-directed picking
  • IMI AOM™ with Customer and Return Collaboration
  • Integrated reverse logistics (collaboration with stores)
  • Master data management and customers’ POS system integration

Result

  • Great productivity and quality gains
  • One integrated solution with real-time visibility
  • Platform for continuous change and process development
  • Flexibility to adapt to local business practices

When Downtime is Not an Option

Logistics must keep pace and work seamlessly to deliver around the clock.
We pride ourselves on partnering with our clients to consult, design, and integrate
frictionless solutions that are engineered to prevent disruption at all levels.

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