From paper-based operations to real-time warehouse management

IMI’s order & inventory management system is enabling Coop to comply with local business practices, which includes highly integrated proof-of-delivery solution and reverse logistics processing in close collaboration with the stores.

Order management system

WMS

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How Coop Estonia standardised logistics for 350+ stores

Coop in Estonia serves several different store brands with a total of over 350 retail stores. The wholesale and logistics operation use IMI’s order & inventory management system and WMS from IMI across its business for all inbound and outbound order processing, leveraging voice-picking in the warehouse operation.

The flexibility to configure the IMI solutions has been instrumental for our ability to meet the local market requirements.

Kaspar Hioväin

CIO, Coop Estonia

The challenge

Coop needed to comply with local practices and manage the complexities of return flows, whilst also looking to standardise their commercial and logistics processes. Moving from paper-based operations to real-time warehouse management was also a significant step.

Solution

The wholesale and logistics operation uses IMI’s order management system and WMS from IMI across all inbound and outbound order processes, with voice-directed picking in the warehouse. The solution also includes integrated reverse logistics in close collaboration with the stores, as well as master data management and integration with customers’ POS systems.

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The result

Coop have seen great improvements in productivity and quality. They now have one integrated solution with real-time visibility that serves as a platform for continuous change and process development, with the flexibility to adapt to local business practices.

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