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The e-commerce industry is expanding rapidly, but with this growth comes the pressing need for profitability. As more consumers shift to online shopping, businesses are investing heavily in technology, user experience, and logistics to capture market share.

Current trends and challenges:

  • Customer expectations: High demands on customer experience and quick access to detailed product information.
  • Fierce competition: Businesses must compete not only on price but also on service levels.
  • Distribution & return costs: The costs associated with logistics and returns are cutting into profits.
  • Omni-channel complexity: Integrating e-commerce with physical stores creates operational challenges.
  • Large assortments: Managing large inventories, including numerous slow-moving ‘long tail’ items, can be difficult.

Our solutions

We offer a range of tailored solutions to help you navigate the complexities of the e-commerce landscape, from efficient fulfillment and inventory management to seamless integration of physical stores.

E-commerce fulfillment

Our fulfillment solutions ensure smooth integration with your surrounding systems, allowing for easy freight selection and a streamlined checkout process. You’ll have access to all relevant carriers and delivery models, along with accurate freight cost calculation. We optimize the pick-pack-ship process in your warehouse, even allowing for late order changes. Additionally, our fully integrated digital returns and claims process covers both stores and distribution centers, ensuring smooth logistical and commercial management.
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Inventory planning

Our inventory planning solution helps you predict fluctuating demand, enabling you to minimize inventory costs and avoid stock shortages. We simplify your purchasing process by enabling forecast and purchase plan sharing with suppliers and internal teams, while automating purchasing decisions to keep your operations efficient.

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Last mile visibility

We empower brands to meet customer expectations by visualizing and optimizing supply chain data, ensuring a consistent and positive delivery experience across all levels, from individual orders to aggregated insights. Last-mile delivery is monitored with track-and-trace capabilities, while carrier performance measurement and tailored customer communication ensure an excellent end-to-end experience

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Freight Cost Management

Our Freight Cost Management solution is built to meet the unique demands of the e-commerce industry. By fully automating and streamlining your freight cost processes, you achieve complete visibility and control over shipping expenses.

With this solution, you can improve both operational efficiency and customer satisfaction by optimizing your freight logistics, resulting in lower costs and smoother operations.

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Options when combining e-commerce with retail stores:

For businesses combining e-commerce with physical retail, we offer specialized solutions to integrate both sides of your operation seamlessly.

Retail store operations

Our solution drives efficient store inventory handling, from receiving goods to displaying them. Staff are empowered with real-time, up-to-date information to improve customer service. The solution also integrates e-commerce sales with physical stores, giving you full visibility and enabling efficient store pick, pack, pickup, and shipping.

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Order & inventory management

Our order and inventory management system supports high-volume order capture and processing, giving you real-time omni-channel inventory visibility across all your sites. This ensures that you can meet customer demand without delays.
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Warehouse management

Efficient warehouse operations are crucial in e-commerce. Our warehouse management solution supports various picking strategies, allowing you to handle e-commerce orders and store replenishment efficiently. We also combine storage flows with cross-docking and merge-in-transit techniques, ensuring consolidated shipments and optimized resource utilization. Warehouse automation is integrated to further enhance efficiency.

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IMI Supply Chain Solutions

Why choose us?

We understand the fast-paced world of e-commerce and offer proven solutions that address both the front-end customer experience and back-end operational challenges. Our focus is on helping you stay competitive and profitable, even in the face of complex, omni-channel operations.

  • Expertise: Deep knowledge of e-commerce and omni-channel challenges, with solutions designed to simplify operations and boost customer satisfaction.
  • Efficiency: Optimized fulfillment, inventory, and warehouse management systems that streamline processes and reduce costs.
  • Sustainability: Tools to monitor and reduce the environmental impact of your logistics operations.
  • Customer-centric approach: Tailored solutions and customer communication options designed to improve the end-user experience.
Contact us!
Martin-Åström
When we were going to procure our WMS, we had as a requirement to be able to handle several order types, order flows and so on, because there is a very big difference in different types of orders.
Martin Åström
COO Logistic at Twistshake

Some of the brands relying on IMI

IMI Supply Chain Solutions

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