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APOTEK HJÄRTAT

Apotek Hjärtat was formed 2011 and partnered with IMI to build its own distribution operation with the purpose to take control of the supply chain and serve a rapidly growing pharmacy retail operation. This included developing supplier relationships with message-based integration of orders, delivery confirmations and invoices.

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Using IMI’s order and inventory management system as the backbone for purchasing, inventory planning and order processing, and partnering with leading specialists for the retail store operation, warehousing and transportation, Apotek Hjärtat has established a dynamic best-of-breed system platform that positions the company as one of the strongest players on the Swedish market, now operating around 400 pharmacies with more than 4000 employees.

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Thanks to IMI we have rapidly built our own highly competitive distribution operation that helps us grow in the market.
Anders Nyberg
CEO, Apotek Hjärtat

Challenge

  • Needed to quickly establish own wholesale & retail distribution operation
  • Short implementation timelines
  • New supplier relationships and integrations
  • Logistics partner for warehouse and transportation operation

Solution

  • Order & inventory management system from IMI with DC Replenishment and Customer/Return Collaboration as planning, order processing, and inventory backbone
  • Integrations to Visma Retail suite and PostNord (logistics service provider)

Result

  • Compliance with 24 hour lead time requirement for pharmaceuticals
  • Increased customer service and store shelf availability
  • Rapidly growing e-commerce business
  • Supporting growth with increasing revenues and better margins
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