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The retail industry is rapidly evolving, with customers demanding a seamless shopping experience, whether online or in-store. With growing competition from e-commerce  specialists and direct sales by manufacturers and wholesalers, traditional retailers face challenges in maintaining customer loyalty, ensuring product availability, and optimizing store operations.

Current Trends and Challenges:

  • Blended Shopping Experience: Customers now expect a combined online and in-store shopping journey.
  • Customer Retention: Building and maintaining brand loyalty is tougher than ever.
  • Stock Management: Ensuring that products are always available in stores is a constant struggle.
  • Intense Competition: Retailers are competing not just with other stores but also with direct-to-consumer brands and eCommerce giants.
  • Staff Efficiency: Ensuring that in-store staff are both competent and efficient is key to success.

Our solutions

We offer a comprehensive suite of solutions designed to address the unique challenges faced by the retail industry, helping you optimize operations, improve customer service, and boost profitability.

Retail store operations

Running retail stores comes with numerous challenges, from managing inventory to providing top-notch customer service. Our solution streamlines every aspect of store inventory management, from receiving goods to displaying them on the shelves. We empower your staff with real-time information, enabling them to enhance the customer experience. Additionally, our solution integrates your physical stores with eCommerce platforms, providing full visibility and ensuring seamless operations like picking, packing, and shipping. You’ll also benefit from simplified deviation reporting, effective regulatory compliance management, and a smooth returns and claims process, all designed to keep your customers happy and your store running efficiently.

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Warehouse management

Efficient warehouse operations are the backbone of any successful retail business. Our solution supports multiple picking strategies, enabling you to deliver products to stores in the most efficient way possible. We help you combine storage flows with cross-docking and merge-in-transit techniques, ensuring that shipments are consolidated and arrive on time. By optimizing your warehouse production against agreed delivery schedules and integrating automation, you can boost efficiency and make the most of your resources.

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Inventory planning

Managing your inventory effectively is crucial in the fast-paced retail environment. Our inventory planning solution helps you navigate the complexities of varying product lead times and unpredictable demand. By predicting fluctuations, you can minimize costs and avoid stock shortages. The solution also allows you to easily share forecasts and purchase plans with your team and suppliers, while automating replenishment and purchasing decisions across your warehouses and stores to keep your operations running smoothly.

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Transportation management

Seamless transportation is key to meeting customer expectations. Our transportation management solution integrates effortlessly with carrier services, covering everything from bookings to compliant labeling and tracking. Whether you’re using external carriers or your own fleet, our system ensures smooth operations. We also offer customizable customer communication and notifications, so your customers are always in the loop. Additionally, our digital process simplifies consumer returns, whether they’re processed in distribution centers or stores, making returns management hassle-free.

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Order & inventory management

Handling a high volume of orders can be daunting, but our solution automates the entire process, saving you time and reducing errors. With omni-channel inventory visibility, you can see your stock levels across all sites and channels, ensuring you never miss a sale. Our solution supports various business models, offering commercial agreements tailored to your needs, whether you operate your own stores, franchises, or independent outlets. You’ll also have full visibility for managing multi-channel distribution, including drop shipping and transit models, so you can serve your customers wherever they are.

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Why choose us?

Choosing the right partner to navigate the complexities of the retail industry is crucial. We stand out because of our deep understanding of retail challenges and our proven track record in delivering effective, scalable solutions.

  • Expertise: Decades of experience in the retail sector, delivering solutions that drive results.
  • Innovation: Cutting-edge technology to keep your business ahead of the curve.
  • Customer Focus: We tailor our solutions to meet the specific needs of your business, ensuring your success.
  • Reliability: Our solutions are trusted by leading retailers to keep their operations running smoothly.
Contact us!
Olav Fyldeng Plantagen
Many companies develop apps. What sets IMI apart from the others is that they have a unique understanding of processes, logistics and business systems.
Olav Fyldeng
CIO Plantasjen

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