Apotek Hjärtat builds an efficient and scalable distribution solution

Apotek Hjärtat is a Swedish pharmacy chain with over 400 pharmacies in Sweden, making it one of the country’s largest pharmacy chain in terms of revenue. Apotek Hjärtat has around 4,000 employees, more than half of whom are pharmacists.

IMI's order management system

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Apotek Hjärtat

A long, successful partnership

Apotek Hjärtat partnered with IMI in 2011 to build its own distribution operation with the purpose to take control of the supply chain and serve a rapidly growing pharmacy retail operation. In 2025, they chose to expand the partnership with IMI by implementing our store operations platform as a tool in the pharmacies to optimize everything from goods receipt and inventory management to product administration, e-commerce integration, picking and packing, as well as monitoring and reporting. The platform also offers mobile support, planning functions, and powerful analytics tools.

Using IMI’s order and inventory management system as the backbone for purchasing, inventory planning and order processing, and partnering with leading specialists for the retail store operation, warehousing and transportation, Apotek Hjärtat has established a dynamic best-of-breed system platform that positions the company as one of the strongest players on the Swedish market, now operating around 400 pharmacies with more than 4000 employees.

Thanks to IMI we have rapidly built our own highly competitive distribution operation that helps us grow in the market.

Anders Nyberg

CEO, Apotek Hjärtat

The challenge

The main challenge for Apotek Hjärtat when turning to IMI was the need to quickly establish its own solution for both wholesale and retail distribution. This meant short implementation timelines, new supplier relationships and integrations, as well as the need to collaborate with a logistics partner for warehousing and transport operations.

The solution

By implementing IMI’s order management system as support for planning, order flows and inventory management, together with functionality for distribution centre replenishment and the handling of customer and return flows, a stable foundation was put in place. The solution was integrated with Visma Retail Suite and PostNord as the logistics service provider, enabling an efficient and consistent flow across the supply chain.

This has helped improve customer service and support Apotek Hjärtat’s growth, with increasing revenues and stronger margins.

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