Deviation management reporting directly within the workflow.

Claims Management Software for efficient logistics

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Claims management software.

Key features of our Claims Management System

Efficient deviation management without manual effort

With IMI's claims management system, deviations are recorded in 15-30 seconds instead of 20-30 minutes. Through integration with WMS and ERP, high data quality is ensured and the process is automated from registration to resolution.

Save time and resources

Automated registration and handling drastically reduce administration. Cases are created, assigned and updated instantly within the claims management system, allowing you to log deviations and notify suppliers in just a few clicks.

Eliminate errors with automated claims processing

Claims management software from IMI eliminates manual errors by allowing teams to register deviations directly on mobile devices within seconds. With predefined categories, reporting is both fast and accurate. When it is easy to report, more deviations are captured, providing better visibility, clearer accountability and more efficient operations. Our deviation management system handles all types of deviations – from goods flow and equipment to delivery quality and customer cases. The simplicity ensures more deviations are captured, delivering better visibility, clearer accountability and fewer errors.

Data-driven supplier follow-up

Collect all deviation data and gain a complete picture of delivery quality. Use these insights in dialogues and negotiations to reduce errors, lower costs and move closer to the goal of zero deviations.

A platform for the entire process

Manage deviation reporting, checklists, work environment and deviations in one system. With a mobile app, customisable workflows and powerful reporting, you get a claims management solution that is easy to use and easy to scale.

Efficient deviation
Save time and resources
Better control and fewer errors
Supplier follow-up
A platform for the entire process

Efficient goods handling on your mobile.

Efficient and quality-assured deviation management

IMI’s claims management system offers a complete solution for receiving, stocktaking and handling goods. By using a mobile device, fully integrated with WMS and ERP systems, work is simplified throughout the entire goods flow – from inbound deliveries to stock control.

The result is more efficient and quality-assured deviation management, with better visibility of stock levels and goods movements. With support for stocktaking, information lookup and goods handling directly on a mobile device, both productivity and the quality of inventory data are improved.

Good stock control is about optimised inventory holdings and efficient flows. Our claims management solution makes it possible to:

Receive goods by scanning or manual entry
Place goods in the correct storage location
Access detailed item information directly by scanning
Carry out rolling stocktakes of goods
Print goods labels
Check stock levels, deliveries and availability in real time
Register deviations, for example damaged items

Real-time overview of registered deviations.

Gain full control of your resources with deviation tracking

Asset management – (covering the management of resources and equipment) can be integrated with TMS systems and other service systems for lorries, forklift trucks, transport trolleys and trailers.

Status is updated continuously, ensuring that checklists are always current and accurate. As a user, you gain a complete real-time overview of registered deviations, making it possible to plan production and servicing more efficiently.

Complete visibility of all resources and assets
Efficient production and service planning
Smooth deviation follow-up
Ensure checks have been completed
Real-time status updates
Integrated with TMS and other service systems
Bring calendars, procedures and documentation together in a single workflow and gain full control over deviations. With our deviation management system, you can easily share data and documentation across the entire organisation.

Claims management software system.

Streamline daily operations with Claims & Deviation Management

Gain full control over quality and deviations: IMI’s claims management software gives you a user-friendly and configurable system that streamlines the handling of deviations and saves time across the organisation.

Secure, scalable and always available: Built on Microsoft Azure, it ensures secure data storage and fast access to the right information whenever you need it.

Data-driven decisions with powerful analytics: With robust reports and flexible analysis tools – from standard reports to Excel and Power BI – you gain insights that improve quality and strengthen supplier follow-up.

Let us tell you more!

Order and structure in checklists and activities

Claims management system tools allow you to structure activities, checklists, and documentation into seamless daily workflows. The solution ensures that work steps are followed, deviations are managed, and the entire organisation has access to the right information – creating efficient processes and supporting a safe and secure working environment.

Create and customise checklists for all types of tasks and roles
Plan and track activities through a calendar with a clear overview
Receive automatic alerts when procedures are not followed
Track status and collect documentation at every step
Receive notifications about updates and changes
Communicate and collaborate directly in the system or via Microsoft Teams
Manage access to activities and projects

Better results with claims & deviation management

A simpler way to ensure quality in the warehouse.

Our automated claims management solution integrates with all OMS and WMS systems, giving you full control over both data and workflows.

Bring together deviation management, quality control, quality assurance and health and safety in one system – for lower costs, better visibility and a smoother day-to-day experience for your employees.

Gain full control

With automatic triggers, you receive instant notifications when procedures are not followed or when deviations arise. You get a clear overview and can take action immediately.

Easy to use

An intuitive interface makes it quick and easy to register and follow up deviations – directly within day-to-day operations.

Tailored to your business

Create and adjust categories, groups and workflows to suit your needs. Assign responsibility and ensure the right tasks reach the right person.

Claims Management Software: Experience fast, simple and automated deviation handling

Discover deviation reporting from IMI

FAQ - IMI's claims management system

How quickly can a deviation be recorded in the system?

With IMI’s claims management system, deviations are recorded in 15-30 seconds instead of 20-30 minutes. Predefined categories and mobile registration mean more deviations are captured without adding to the daily workload.

We already have a WMS and ERP system, do we still need a separate claims management system?

Yes. WMS and ERP handle warehouse and business processes, while a claims management system specialises in capturing, categorising and following up on deviations in real time. IMI’s solution integrates with your existing systems, automating the process from registration to resolution.

What types of deviations can the system handle?

The system handles all types of deviations, from goods flow and equipment to delivery quality and customer cases. Customisable categories and workflows mean the solution can be tailored to your business’s needs.

How does the system support data-driven supplier follow-up?

By collecting all deviation data, the system gives you a complete picture of delivery quality. Use these insights in dialogues and negotiations with suppliers to reduce errors, lower costs and move closer to the goal of zero deviations.

Do we need to replace our existing systems to implement claims management?

No. IMI’s claims management system integrates with existing WMS, ERP and TMS systems, so you can get started without replacing your current system environment.

Close collaboration creates successful results

Take a deep dive into our customer stories.

ASKO IMI — ASKO

A simple and comprehensive solution for deviation reporting and continuous improvements

Europris IMI — Europris

How one of Norway's leading discount retail chains achieved fewer deviations, better flow, more control with IMI

Better together – explore our combined solutions

Procurement

Our systems aid you with forecasting, purchase and supply planning and inventory optimization.

Inventory management

Warehousing

With our systems you can optimize your inventory processes through route optimisation, advanced pick order build and capacity analysis.

Warehouse management

Inbound transportation

Our systems help you with cost reconciliation, invoice control, allocation and posting through our advanced Freight Cost Management system.

Freight cost management

Store operations

Our systems help you to more efficiently receive goods in store, plan your optimal product placement and make rotations to avoid obsolescence.

Retail store operations

Order management

With our systems we help you with efficiently automating your omni-channel order processes.

Order management

Outbound distribution

Our systems help you handle your shipments, trace your orders and notify your customers about their deliveries.

Delivery management

Return logistics

With our systems you can handle customer claims and returns in a way that reduces your carbon footprint, whilst tracking these costs to make accurate value assessments.

Claims management