Privacy Policy

Effective as of April 22, 2019

Industri-Matematik International AB (“IMI”) respects your privacy. This Privacy Policy Statement (“Privacy Policy”) describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. By accessing our website, or purchasing our products or services, you agree to this Privacy Policy in addition to any other agreements we might have with you. In the event that such agreements contain terms that conflict with this Privacy Policy, the terms of those agreements will prevail.

1. Our Collection of your Information
2. Our Use of your Personal Information
3. Our Disclosure of your Personal Information to Third Parties
4. Our Security Measures to Protect your Personal Information
5. Our Use of Cookies, Web Beacons, Web Analytics Services, and Links
6. Legal Basis for Processing your Personal Data (EEA and Switzerland only)
7. Limiting Use, Disclosure, Retention
8. International Transfers of your Personal data
9. Accuracy of Personal data
10. Your Access to and Updating of your Personal data
11. Marketing Communications
12. Additional Rights (EEA and Switzerland only)
13. Notice to End Users
14. Children’s Privacy
15. Your California Privacy Rights (United States only)
16. Changes to our Privacy Policy
17. Contacting Us

1. Our Collection of your Information

Personal Information
The information we collect may include your personal information, such as your name, contact information, IP addresses, product and service selections and other things that identify you.  IMI collects personal information from you at several different points, including but not limited to the following:
when we correspond with you as a customer or prospective customer;
when you visit our websites or use our mobile apps;
when you use our software or services;
when you register as an end-user of our services and an account is created for you;
when you contact us for help;
when you attend our customer conferences or webinars; and
when the websites or mobile apps send us error reports or application analytics data.

2. Our Use of your Personal Information

IMI may use information that we collect about you to:
deliver the products and services that you have requested;
manage your customer relationship and provide you with customer support;
perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
communicate with you by email, postal mail, telephone or mobile devices about products or services that may be of interest to you either from us or other third parties;
develop and display content and advertising tailored to your interests on our websites or mobile apps;
verify your eligibility and deliver prizes in connection with promotions;
enforce our terms and conditions;
manage our business, and;
perform functions as otherwise described to you at the time of collection.

3. Our Disclosure of your Personal Information to Third Parties

We may share your personal information with third parties only in the ways that are described in this Privacy Policy:
we may provide your information to affiliated entities, as well as with vendors who perform functions on our behalf; such parties provide hosting and maintenance services, virtual infrastructure, payment processing, analysis and other services for us;
third party contractors may have access to our databases.  Usually these contractors sign a standard confidentiality agreement;
we may share your data with any parent company, subsidiaries, joint ventures, other entities under a common control or third-party acquirers. We expect these other entities will honor this Privacy Policy;
we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase;
as required by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to IMI; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss; to report suspected illegal activity or to investigate violations of our agreements or Company policies; to enforce our terms and conditions, to protect the security or integrity of our products and services, and
when you give us consent to do so.

Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

Potential for Other Users to Contact You
To the extent that a given application supports personal messaging functionality between and among end users, you may receive personal messages from other end users.  You can disable this functionality by using the unsubscribe and other disabling instructions in the given application.

4. Our Security Measures to Protect your Personal Information

IMI uses industry-standard technologies when transferring and receiving data exchanged between IMI and other companies to help ensure its security. This site has security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access. However, “perfect security” does not exist on the Internet.  Also, if this website contains links to other sites, IMI is not responsible for the security practices or the content of such sites.

Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the website, pages viewed and to improve the content of our website.

5. Our Use of Cookies, Web Beacons, Web Analytics Services, and Links

Cookies. Many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our sites. We also may use cookies to offer you products, programs, or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser. Alternatively, you can reset your im.se cookie preference here.

Web Beacons. IMI and third parties may also use small pieces of code called “web beacons” or “clear gifs” to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. These “web beacons” may be used to deliver cookies that conform to IMI’s cookie requirements.

Web Analytics Services. We use Google Analytics, a service for the marketing analysis of the site provided by Google, Inc. Google Analytics uses cookies to allow us to see how you use our site, so we can improve your experience. Google’s ability to use and share information collected by Google Analytics about your visits to the site is restricted by the
Google Analytics Terms of Use available at http://www.google.com/analytics/terms/us.html and the Google Privacy Policy available at http://www.google.com/policies/privacy/. You can prevent Google Analytics from recognizing you on return visits to the site by disabling cookies in your browser. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Website Links. We may create links to other websites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorized by IMI may have links leading to our site. IMI cannot control these links and we are not responsible for any content appearing on these sites. Since this website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.

App Links. A given application may provide you with an advertising link to other, third-party sites and applications. Such third-party sites will have their own data collection practices and policies.  Please review the privacy policy for such sites and exercise caution in providing information that personally identifies you.  We have no responsibility, access, or control over the data collection practices and policies of such third-party sites and applications. You will use such sites and applications at your own risk and outside of the scope of this Privacy Policy.  The provision of such advertisements is done on an “As Is” basis, with no endorsements or representations.

Other. IMI websites and mobile apps may use third parties to present or serve the advertisements that you may see at its web pages and to conduct research about the advertisements and web usage. This Privacy Policy does not cover any use of information that such third parties may have collected from you or the methods used by the third parties to collect that information.

6. Legal Basis for Processing your Personal Data (EEA and Switzerland only)

With respect to personal data collected from individuals from the European Economic Area or Switzerland, our legal basis for collecting and using the personal data will depend on the personal data concerned and the specific context in which we collect it. IMI will generally collect personal data from you only where: (a) we have your consent to do so, (b) where we need the personal data to perform a contract with you (e.g. to deliver the services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms).

7. Limiting Use, Disclosure, Retention

Whenever applicable, IMI identifies the purposes for which the information is being collected before or at the time of collection. The collection of your personal data will be limited to that which is needed for the purposes identified by IMI. Unless you consent, or we are required by law, we will only use the personal data for the purposes for which it was collected. If IMI will be processing your personal data for another purpose later on, IMI will seek your further legal permission or consent; except where the other purpose is compatible with the original purpose. We will keep your personal data only as long as required to serve those purposes. We will also retain and use your personal data for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. International Transfers of your Personal data

IMI is a global company. Information about you may be stored and processed in the European Economic Area, the United States or any other country in which IMI or agents or contractors maintain facilities, and by accessing our websites and using our mobile apps, software and services, you consent to the transfer of your information outside of your country. Such countries may have laws which are different and potentially not as protective as the laws of your own country.

9. Accuracy of Personal data

We do our best to ensure that the personal data we hold and use is accurate. We rely on the customers we do business with to disclose to us all relevant information and to inform us of any changes.

10. Your Access to and Updating of your Personal data

Reasonable access to your personal data may be provided upon request made to IMI at the contact information provided below. If access cannot be provided within that time frame, IMI will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied. We may charge a reasonable fee in advance for copying and sending the information requested.

If you would like us to delete any personal Data held about you, we will do so on request unless we need to hold the information as part of the provision of products and services to you.

11. Marketing Communications

We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non- transactional communications by clicking on the “email preferences” link located on the bottom of our marketing emails.

12. Additional Rights (EEA and Switzerland only)

If you reside in the European Economic Area or Switzerland, you may have the right to exercise additional rights available to you under applicable laws, including:
Right of erasure. You may have a broader right to erasure of personal data that we hold about you. For example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations, among other things.

Right to object to processing. You may have the right to request that we stop processing your personal data or to stop sending you marketing communications.
Right to restrict processing. You may have the right to request that we restrict processing of your personal data in certain circumstances. For example, where you believe that the personal data we hold about you is inaccurate or unlawfully held.
Right to data portability: In certain circumstances, you may have the right to be provided with your personal data in a structured, machine readable and commonly used format and to request that we transfer the personal data to another data controller without hindrance.
If you would like to exercise any of the above rights, please contact our support team or contact our Security Officer (see our contact details in Section 17 below). We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here:  http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.  If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases, our ability to uphold these rights for you may depend upon our obligations to process personal data for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

13. Notice to End Users

Most of our services are intended for use by organizations. Where the services are made available to you through an organization (e.g. your employer), that organization is the administrator of the services and is responsible for the accounts and/or service over which it has control. Please direct your data privacy questions to your administrator, as your use of the services is subject to that organization’s policies. We are not responsible for the privacy or security practices of an administrator’s organization, which may be different than this policy.
Administrators may be able to:
help you exercise the rights described in Section 12 (if applicable);
allow you to reset your account password;
restrict, suspend or terminate your access to the services;
access information in and about your account;
access or retain information stored as part of your account;
change your information, including profile information associated with your account; and
allow you or restrict your ability to edit, restrict, modify or delete information.

Please contact your organization or refer to your administrator’s organizational policies for more information.

14. Children’s Privacy

Because of the nature of our business, our services are not designed to appeal to minors. We do not knowingly attempt to solicit or receive any information from anyone under the age of 13.  If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately.

15. Your California Privacy Rights (United States only)

IMI does not currently respond to browser “Do Not Track” (DNT) signals or other mechanisms. Third parties may collect personal data about your online activities over time and across sites when you visit the Site or use the Service.
If you are a California resident, California Civil Code Section 1798.83 permits you to request certain information regarding our disclosure of personal data to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us by sending an e-mail to [email protected]
Our site, products, and services are not intended to appeal to minors. However, if you are a California resident under the age of 18, and a registered user of our Site or Service, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to [email protected]

Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested. Under California law, California residents who have an established business relationship with us may opt-out of our disclosing personal data about them to third parties for their marketing purposes.

16. Changes to our Privacy Policy

IMI may amend this Privacy Policy at any time by posting a new version. It is your responsibility to review this Privacy Policy periodically as your continued use of this website and our products and services represents your agreement with the then-current Privacy Policy.

17. Contacting Us

We have designated a Security Officer who is responsible for monitoring IMI’s ongoing compliance of this Privacy Policy. If you have any questions about this Privacy Policy, the practices or concerns of this site, please contact our Security Officer at: [email protected]

Last Updated: March 5, 2021