Delivery management

Because every delivery counts.

Deliver exceptional experiences from the moment an order is placed to the moment it arrives at its destination. Unify delivery options, warehouse operations, shipping, tracking, and customer communication in one platform.

Book a demo today!

Home » Solutions » Delivery management

Shipping management

Automate carrier booking, label generation, and transport administration from one platform. Connect to leading carriers across the Nordics and beyond and give customers the delivery options that fit them best, right at checkout.

Post purchase & analytics

Track every order and shipment in real time across all carriers and sourcing locations. Trigger automated, branded notifications at every key milestone, so customers always know where their order is, and your support team spends less time answering “where is my order?”

Order fulfillment

Optimise picking, packing, and outbound orchestration directly from your warehouse. IMI’s WMS connects warehouse operations to the rest of the delivery chain, so you can fulfil faster, with fewer errors, and full visibility from the moment an order is placed.

Finance & freight control

Audit every carrier invoice against contracted rates and actual delivery events, not just rate cards. Identify discrepancies, recover overcharges, and get full financial governance over your freight spend. Because what gets measured gets controlled.

A delivery experience worth returning for.

Deliver exceptional experiences from the moment an order is placed to the moment it arrives at its destination.

Streamline delivery options, warehouse processes, shipping, tracking, and customers communication in a single platform. Cut costs, boost on-time performance and keep customers informed at every stage.

Sample of integrated global carriers

Delivery is where customer promises are kept or broken.

It’s also where complexity shows up: multiple carriers, manual handling, and rising customer expectations.

Multiple carriers.

Manual handling.

Rising customer expectations.

IMI helps you connect the entire flow from order to delivery and beyond..

..so you can ship faster, communicate proactively, and resolve issues before they become complaints.

Fewer tickets.

Fewer delays.

Fewer “where is my order” calls.

Fewer returns.

Happier customers.

For B2C brands

High parcel volumes, multiple carriers, and customers who expect proactive delivery communication.

WISMO calls “Where is my order?” account for 30–50% of all customer service contacts, rising even higher at peak. Every missed delivery or uncollected parcel costs money and damages your brand.

For B2B operators

Complex order flows with drop-ship, special orders, and consolidated shipments. No single source of truth across inbound and outbound.

Customer service teams querying multiple systems to answer one order status question. Supplier tracking that goes dark the moment goods leave the supplier.

IMI is built for both.

Whether you ship to consumers or businesses:

The complexity is real.

Some of the brands relying on IMI's delivery management solution

Choose what you need, when you need it

Not every business needs to replace all their existing systems at the same time. With IMI, you can cherry pick the parts you need. All modules work as standalone layers, making it easy to start where your needs are greatest.

Everything you need to deliver with confidence

Convert at checkout

Make delivery choices simple, transparent, and reliable. Outcome: Higher conversion. Fewer abandoned carts. Read more.

Fulfil faster

Optimize picking, packing, and routing for speed. Outcome: Shorter lead times. Lower cost per order. Read more.

Ship with confidence

Automate printing and booking of labels, waybills, returns, and customs documents. All in one place. Outcome: Reduced manual handling. Fewer errors. Smother cross-border flows. Read more.

Communicate proactively

Branded notifications that answer, “Where is my order?” before it’s asked. Outcome: Lower support volume. Higher customer retention. Read more.

See everything in real-time

Track every order and shipment and automate exception handling. Outcome: Faster resolutions. Improved on time delivery. Read more.

Improve continuously

Scorecards and insights that turn data into action. Outcome: Better visibility that drives carrier improvements where they matter most. Predictable performance. Read more.

Control freight costs with precision

Gain full visibility and automated control over freight costs through digital invoice matching, cost allocation, and deviation handling.  Outcome: Accurate freight spend, fewer discrepancies, and stronger financial governance. Read more.

What this means for your business

Lower costs

Smarter delivery options, automated shipping flows, and accurate freight handling reduce unnecessary spend across the entire chain.

Higher customer satisfaction

Proactive communication, live tracking, and reliable delivery build trust and reduce support volume.

More efficient operations where administration becomes a thing of the past

From picking to carrier selection to delivery exception handling. Every step becomes faster, cleaner, and less manual.

A platform that scales

Add new carriers, channels, automation, and regions as you grow. No disruptions. No complexity.

Measurable impact

Customer retention strengthened, time to delivery improved

60%

Reduced WISMO tickets

40%

Reduced returns from service point

Reduced freight cost discrepancies

30%

Reduced support hours

Ready to make every delivery count?

Turn your supply chain data into a competitive advantage with one platform that improves every step and every customer experience. See it in action

Book a demo

Better together – explore our combined solutions

Procurement

Our systems aid you with forecasting, purchase and supply planning and inventory optimization.

Inventory management

Warehousing

With our systems you can optimize your inventory processes through route optimisation, advanced pick order build and capacity analysis.

Warehouse management

Inbound transportation

Our systems help you with cost reconciliation, invoice control, allocation and posting through our advanced Freight Cost Management system.

Freight cost management

Store operations

Our systems help you to more efficiently receive goods in store, plan your optimal product placement and make rotations to avoid obsolescence.

Retail store operations

Order management

With our systems we help you with efficiently automating your omni-channel order processes.

Order management

Outbound distribution

Our systems help you handle your shipments, trace your orders and notify your customers about their deliveries.

Delivery management

Return logistics

With our systems you can handle customer claims and returns in a way that reduces your carbon footprint, whilst tracking these costs to make accurate value assessments.

Claims management